Last updated: [DATE]
Where we deliver
We currently deliver to [SUPPORTED COUNTRIES AND TERRITORIES].
[SPECIFY ANY EXCLUSIONS OR DIFFERENT ARRANGEMENTS FOR NORTHERN IRELAND, HIGHLANDS, ISLANDS AND OTHER RELEVANT AREAS.]
Order processing
Orders are usually prepared within [NUMBER] working days.
Our working days are [DEFINE WORKING DAYS AND BANK-HOLIDAY EXCLUSIONS].
Processing time is separate from delivery transit time.
Delivery options
| Service | Destination | Estimated time after dispatch | Charge |
|---|---|---|---|
| [Standard delivery] | [Area] | [Time] | [Price] |
| [Express, if offered] | [Area] | [Time] | [Price] |
| [Other service, if offered] | [Area] | [Time] | [Price] |
[INSERT FREE-DELIVERY THRESHOLD AND CONDITIONS, OR REMOVE.]
Available services, charges and delivery commitments are shown before you complete checkout.
Unless we agree otherwise, delivery will take place within 30 days of the contract.
Dispatch and tracking
We will send dispatch information to the email address provided with your order.
Where the selected service includes tracking, we will provide tracking details.
Incorrect addresses
Please check your delivery address carefully. If you notice an error, contact admin@coreandglow.co.uk promptly.
We will try to update the address before dispatch, but changes may not be possible once the parcel is with the carrier.
Any proposed redelivery charge will be explained before you agree to it.
Delayed or missing deliveries
Contact us if your parcel is late or marked delivered but cannot be found.
We will investigate with the delivery provider and explain the next steps. A tracking status alone does not remove your consumer rights.
We remain responsible for goods until you, or a person you nominate to receive them, take physical possession, subject to applicable law.
If we miss an agreed delivery deadline, your legal rights may include requiring delivery within an additional appropriate period or ending the contract and receiving a refund. Where the agreed date was essential, you may be entitled to cancel without allowing extra time.
Damaged parcels
If your goods arrive damaged, contact us with your order details.
Retain packaging and take photographs if reasonably possible to help our investigation. Your rights do not depend on reporting the issue within an arbitrary short period.
International charges
[IF INTERNATIONAL DELIVERY IS OFFERED: EXPLAIN WHETHER IMPORT DUTIES AND TAXES ARE INCLUDED OR PAYABLE BY THE RECIPIENT, AND HOW THESE ARE DISCLOSED BEFORE PURCHASE. OTHERWISE REMOVE THIS SUBSECTION.]