Terms & Conditions

Last updated: [DATE]

About us

This website, [WEBSITE ADDRESS], is operated by Glowra Group Ltd, trading as Core & Glow.

Registered in England and Wales.
Company number: [NUMBER].
Registered office: [ADDRESS].
Contact address, if different: [ADDRESS].
Email: admin@coreandglow.co.uk.
Telephone: [NUMBER].
VAT number: [IF APPLICABLE].

These terms apply to consumer purchases through our website.

Placing an order

Select your products, review your basket and complete checkout. Please check quantities, delivery details and the total price before submitting your order.

Our checkout and contracts are available in English.

[CONFIRM THE FOLLOWING WORDING MATCHES THE STORE’S ORDER EMAILS AND ACCEPTANCE PROCESS:]

Your order is an offer to buy. An automatic acknowledgement confirms that we have received your offer. We accept your order when we send a dispatch confirmation, at which point a contract is formed.

If we cannot accept an order, we will contact you and refund any payment taken for the unaccepted items.

Product information

Please read each product’s description, ingredients, directions and warnings before purchasing.

Product images are illustrative. Packaging appearance may vary, but the products supplied must conform to their description.

Skincare experiences differ between individuals. We do not promise identical results or improvement within a fixed period unless a specific, substantiated guarantee is expressly offered.

This does not affect your rights where products are faulty or misdescribed.

Prices and payment

Prices are shown in the currency displayed at checkout and include applicable taxes where required.

Delivery charges and other applicable charges are displayed before you pay. Available payment methods are shown at checkout.

[INSERT WHEN PAYMENT IS TAKEN.]

If we identify an error before accepting your order, we will contact you to confirm the correct details or cancel and refund the order. We will not charge a higher price without your agreement.

Promotional conditions, exclusions and expiry dates appear with the relevant offer.

Delivery and returns

Our Shipping & Delivery Policy explains delivery arrangements.

Our Returns & Refunds Policy explains cancellation rights, the limited hygiene exception and remedies for faulty goods.

Nothing in these terms removes your statutory consumer rights.

Website use

You must not misuse our website, attempt unauthorised access or submit unlawful material.

Website content belongs to us or our licensors. You may use it for personal shopping and save a copy of these terms. Commercial reuse requires permission unless otherwise permitted by law.

Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

Complaints

Contact admin@coreandglow.co.uk with your order details and a description of the issue. We will investigate and explain the available next steps.

Applicable law

These terms are governed by the law of England and Wales.

If you live elsewhere, this does not deprive you of mandatory consumer protections or your rights to bring proceedings in the courts available to you under applicable law.